- Q & A -
Am I ordering official goods from Japan?
是的，本店只會預訂官方產品， 並不設任何盜版產品。 本店主要是日本出品，但亦有少量來自香港、韓國、台灣、美國等地的周邊產品。如不是日本版，會在產品說明清楚顯示。
Yes, we only order official items, mainly from Japan and we do not sell pirate goods. Some products from Hong Kong, Korea, Taiwan and USA etc are also listed, which will be clearly stated in description if they are not from Japan.
I am not from Hong Kong, can I order your goods?
International customers are welcomed. Please use Paypal (+5% service charge) to checkout your items, and Hong Kong Post (with tracking) to ship your goods. However, please prevent ordering prohibited goods, EG: power bank, alcohol, etc.
It is a must to do a full-paid deposit?
Yes, it is necessary for us to receive your full-paid deposit to proceed our ordering process. No extra fee will be charged except shipping fee from Hong Kong to your country.
Is it a must for us to send a Facebook message after ordering goods?
Yes, please contact us via Facebook message inbox after your payment. We need to confirm the items you purchased and contact you after product arrival. Order without Facebook confirmation may be considered as invalid.
I had paid but I forgot to take my proof of payment, what should I do?
For digital payment platform like Payme and Paypal, a screen capture is enough as your proof. However, if you forgot taking a bank receipt from ATM, please send us a Facebook message to provide more information.
I haven’t received my product arrival notification on time, what should I do?
We will try our best to post your items on time as listed in the product description. However, sometimes there are different shipping conditions for different products, please feel free to contact us for enquiries.
Can I request for refund?
No refund will be provided after payment and confirmation.
I received my product but there’s a minor defect, can I exchange it or refund?
We only help ordering goods from official website. We can email the supplier for follow-up actions, but sometimes it is hard to exchange/ refund as most of them are pre-order only items. We only follow the instructions by official supplier, thank you for understanding.
My item purchased is out of stock, what should I do?
We mainly help ordering items based on quantity we got from our customers, it is not so often if products are out of stock. However, A 100% refund (except service charge by Paypal )will be provided if product is not available.